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You and Your Family - Links and Downloads

Looking for help?

Behavioural Supports Ontario has a number of services that can assist you or your family member/friend, whether you currently reside at home, in a retirement home, in long-term care, or are staying in the hospital.

If you are looking for support for yourself or someone you know, please call BSO Connect at 1-800-810-0000. The team members at BSO Connect are trained to identify needs and provide referrals or linkages to appropriate services.

Want to learn more?

The BSO strategy is made up of many teams supporting clients with cognitive impairment and responsive behaviours across our healthcare system - in community, hospital, and long-term care.


BSO Connect: Calls to BSO Connect are answered by live people who are experts in local supports and resources. BSO Connect team members speak with callers to determine their needs, and link people 'in the moment' to services or supports. When possible, BSO Connect may initiate a three-way call with callers and other services to complete a referral. BSO Connect will also make referrals on behalf of the caller. If you need assistance for yourself or someone you know but are not sure who to ask, give BSO Connect a call! Click here to learn more.

BSO Community Outreach Team: If you or someone you know is struggling with activities of daily living or the stresses associated with the caregiver role, they may be especially challenged at times and require the support of the Community Outreach Teams. These teams provide urgent 'just in time' support to people with cognitive impairment and responsive behaviours, and their families. The BSO Community Outreach Team can:

  • see clients and/or their carers in their home or retirement home
  • provide respectful, non-judgemental short-term support and assistance for those having difficulty with responsive behaviours
  • create connections with longer-term services to provide ongoing support
Click here to learn more about the BSO Community Outreach Team.

    BSO Responsive Behaviour Specialist (Retirement Homes): The BSO Responsive Behaviour Specialist (Retirement
    Homes) supports residents demonstrating responsive behaviours, who live in Retirement Homes in the Hamilton and
    Burlington areas. Click here to learn more about this service.


BSO Clinical Leaders: When individuals have trouble with their thinking and memory and enter a new environment, like a hospital, they may experience increased confusion and/or anxiety. At times, this confusion and anxiety can be expressed through new behaviours that may make receiving care in the hospital a challenge. BSO Clinical Leaders support these inpatients by getting to know the patient's likes, dislikes, goals, values and preferences. The BSO Clinical Leader uses this information to form an individualized care plan that helps to decrease the risk of behaviours which may be a barrier to receiving care and/or safely moving to a new location in the community or long term care. Click here to learn more.

Long-Term Care:

The BSO Long-Term Care Mobile Team sees clients in Long-Term Care homes to provide support regarding responsive behaviours. This team can:

  • support residents moving into Long-Term Care homes, to ensure a smooth move into their new home.
  • speak with the client, family, and other caregivers about his/her likes, dislikes, values, goals and priorities. By knowing this information, the teams can work with Long-Term Care home staff to develop strategies to help the person feel safe and comfortable in his/her home, and prevent or address the emergence of responsive behaviours.
  • work alongside Long-Term Care home staff to demonstrate these techniques through coaching and modelling strategies
Click here to learn more about the BSO Long-Term Care Mobile Team.

brainXchange Resource Centre
brainXchange Caregiver Support and Education
Examples of responsive behaviours with links to supportive videos

Alzheimer Society of Canada
The Alzheimer Society is a not-for-profit health organization working nationwide to improve the quality of life for Canadians affected by Alzheimer's disease and other dementias and advance the search for the cause and cure.

Alzheimer Society of Ontario
Since 1983, the Alzheimer Society of Ontario has been dedicated to improving the quality of life for Ontarians living with Alzheimer's disease and other dementias and advancing the search for the cause and cure.

Canadian Coalition for Seniors' Mental Health (CCSMH) - Mental Health Guides for Seniors and their Families
These brochures are adapted from the CCSMH National Guidelines for Seniors' Mental Health with the financial support and collaboration of the Public Health Agency of Canada and Shoppers Drug Mart.

Caregiver Toolkit by the British Columbia Psychogeriatric Association
A list of resources to which service providers can direct caregivers for education, support and services.

This is Not My Mom
Information and resources about delirium

Vancouver Island Health Authority - Delirium Resources
Information about delirium for families and health care professionals, including tools, flow sheets, learning tools, and professional practice information.

Dementia Crossroads – The Lived Experience Café
A place for the public, persons with dementia, caregivers, community organizations and health care professionals in southeastern Ontario to share information and ideas about dementia and related conditions.

Murray Alzheimer Research and Education Program (MAREP) - People Living with Dementia
The Murray Alzheimer Research and Education Program (MAREP) is committed to supporting people living with dementia to continue to live well.

Murray Alzheimer Research and Education Program (MAREP) - Partners in Care
There are many tools and resources available to family partners in care who are supporting a person living with dementia – information directly related to the person you are supporting and also information for you, to help you in your very important role.

Ontario Seniors’ Secretariat - A Guide to Programs and Services for Seniors in Ontario
A Guide to Programs and Services for Seniors in Ontario is your resource for information about programs and services available to Ontario's seniors. It is produced by the Ontario Seniors' Secretariat and distributed by ServiceOntario Publications.

Shifting focus: A guide to understanding dementia behaviour
Shifting focus is a tool to help the families and friends of people with dementia understand behaviour caused by the disease.